Our Commitment To You

• Always provide both patients and staff with clear standards and expectations.
  
  
• Ensure every patient contact reaches an appropriate conclusion.
  
  
• Ensure that all of our patients receive services that are appropriate and responsive to their needs.
  
  
• Seek to provide our patients with an refreshingly efficient, seamless and pleasant service.
  
  
• Clear and accurate advice and information will always be given.
  
  
• Cater for patients’ needs irrespective of age, gender, physical ability, ethnic origin, race or religion.
  
  
• Provide a prompt, courteous and knowledgeable response to all enquiries.
  
  
• Equip and educate our staff to provide patients with an excellent standard of service.
  
  
• Enable our patients to provide feedback easily, through complaints, customer surveys, etc.
  
  
• Use patients compliments, comments and complaints to drive improvements to our service.
  
  
• Respond to letters or complaints in writing within 5 days.
  
  
• Ensure that if we can’t help we put you in contact with someone else who can.
  
  
• We want you to feel supported and receive treatment and advice in a safe, private and friendly environment.
  
  
• Together we will work on solutions that will fit safely into your lifestyle, activities and health level.
  
  
• You may decline any of the treatments proposed without prejudice.

Next steps

Call us on 0161 883 0077 We are open Monday - Friday: 8am - 8pm,  Saturday & Sunday: 9am - 4pm

Email us now Email us or request a call-back to office@manchesterphysio.co.uk

Fax us on 0161 834 6952

Contact us by post Manchester / Sale / Macclesfield. Our addresses

• call:       0161 883 0077
• fax:        0161 834 6952
• email:   office@manchesterphysio.co.uk

• Open 7 Days Per Week
• Weekend Physiotherapy service